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Shipping & Returns

Last updated: [date]

Draft — to be reviewed by a UAE legal adviser before launch.

Returns

We don’t accept returns or exchanges on orders from this website. This applies to every product.
We’re a new UAE brand, and this keeps our shipping costs and carbon footprint down.
Please check the size guide on the product page before you order.
Wrong, damaged or faulty item? Contact us within 48 hours of delivery with your order number and a photo, through our contact form.
Once we confirm the problem, we’ll send a replacement or refund you in full to your original payment method, delivery included.
If we need the item back, we arrange the collection and cover the cost.
Refunds take [5–10] business days to show, depending on your bank.
None of this affects your rights under UAE consumer law. See our Terms of Sale.

We ship within the UAE only, to all seven emirates.
Free delivery on orders of AED 200 or more. Below that, delivery is AED 25 per order.
Every order is checked and hand-packed before it leaves us.
Orders are dispatched within [1–2] business days and usually arrive [2–4] business days after dispatch.
Delivery times are estimates from our courier partner, not guarantees.
You’ll get a tracking number by email once your order ships.
Check your parcel when it arrives, before you sign for it. If it’s damaged or something is missing, tell the courier and contact us within 48 hours with a photo.
Your order may arrive in more than one parcel, for example when a coming-soon item ships on its drop date. You’re only charged once, and never pay delivery twice.
Make sure your address and phone number are complete and correct. The courier may call you to arrange delivery.
If a delivery fails, the courier tries again up to [2] times before the parcel comes back to us.

Message us through our contact form or on Instagram (⁨@singledigit.ae⁩).